CANMAS Coffee 退換貨政策

退換貨及七天鑑賞期說明

咖啡豆相關產品：

  • 咖啡屬於生鮮食品，根據《消費者保護法》第19條第2項等相關法令規定，得排除七天鑑賞期的適用，因此售出後不接受退換貨。

其他產品（如咖啡機、磨豆機、咖啡器具等）之退換貨：

  • 如商品有瑕疵、運輸過程造成貨品毀損、商品品項錯誤，請於收貨24小時內拍照存證，並立即與客服聯繫，您可以通過電子郵件（service@canmas.com.tw）或電話（03-XXXXXXX）聯繫我們，以便安排後續退換貨處理。

  • 若原購買金額未達免運費標準，退貨退款時將扣除原訂單之100元物流費，免運費標準詳情，請參考我們網站上的各項商品免運費條件或最新行銷公告。

其他產品之七天鑑賞期：

  • 基於重視客戶需求與服務品質，若商品不符合您的期許，有退換貨需求時，請保持商品本體、贈品、內外包裝、發票及所有附隨文件或資料的完整性，切勿有任何缺漏或毀損，否則恕不接受退貨申請。若商品已經開封、使用或其內外包裝、發票等資料不完整，將不接受退貨申請。

  • 退貨運費將由消費者自行負擔，待人員確認商品無誤且無短少或破損，將於兩週內退費至客戶指定銀行帳戶（費用將扣除30元匯款手續費）。

退換貨流程：

  1. 聯絡我們

  2. 確認商品可換貨

  3. 將完整商品和發票以原紙箱包裝

  4. 回寄至"竹北店（新竹縣竹北市光明六路東二段36號2樓）"

退款說明：

  • 信用卡： 確認退貨成功後，款項將直接刷退至原付款的信用卡帳號中（實際退款情形會因各銀行系統而有差異,一般會在7~14天左右。)

  • 貨到付款： 確認退貨成功後，將退款費用轉帳至您提供的銀行帳戶中。

退換貨Q&A：

Q：我買錯東西了！可以退換貨嗎？

A：食品類商品符合「通訊交易解除權合理例外情事適用準則」第二條第一項（易於腐敗、保存期限較短或解約時即將逾期之商品），將排除七日解除權，不再適用消費者保護法第19條規定之七日解除權。因此不受理商品退貨。請確認商品是您需要的商品再進行下單，訂購時請同意此條款後再進行購買。除商品本身瑕疵或運送過程造成的損毀外，才可接受退貨申請。一經拆封、食用、失溫及保存不良等情形導致商品變質，則無法處理您的退換貨申請，敬請見諒。

Q：如何辦理退貨？

A：符合以下情形可申請退換貨：因本司作業程序錯誤，導致寄送的商品與訂購商品不符；單一產品包裝內之配件、贈品不齊；商品有明顯瑕疵或已損壞。

Q：我收到的商品有瑕疵或破損要怎麼辦？

A：若您收到商品後發現有損傷、撞傷，可能是因宅配過程中的碰撞或擠壓。請於收貨24小時內拍照存證並立即來電告知，我們將請宅配公司前往收回，並且請拍照保存（請清楚拍攝商品破損、有問題的地方至少2～3張），以便安排後續退換貨處理，我們會有專人為您服務。

以下情況無法接受退換貨：

  • 商品簽收超過七天。

  • 人為因素而產生的破壞，如：變形、失溫、過期、保存不良造成變質。

  • 惡意或大量退貨。

  • 因個人因素申請退貨、退費者，若下一次再訂購相同商品，則無法要求再次退貨、退費。

 

 

CANMAS Coffee Return and Exchange Policy

Explanation of Returns, Exchanges, and Seven-Day Appreciation Period

Coffee Beans and Related Products:

Coffee is considered a perishable food item and is therefore subject to the relevant provisions of Article 19, Paragraph 2 of the Consumer Protection Act. As such, it is exempt from the seven-day appreciation period and cannot be returned or exchanged once sold.

Other Products (such as machines, equipment, etc.):

If the product has defects, was damaged during transportation, or there was an error in the product delivered, please take photos as evidence within 24 hours of receiving the product and contact customer service immediately (service@canmas.com.tw) to arrange for returns or exchanges.

If the original purchase amount does not meet the free shipping threshold, the original order's shipping fee of NT$100 will be deducted from the refund. The free shipping threshold is based on the free shipping conditions of each product or promotional announcement on the website.

Seven-Day Appreciation Period for Other Products:

To prioritize customer needs and service quality, if the product does not meet your expectations and you need to return or exchange it, please keep the product, gifts, inner and outer packaging, invoice, and all accompanying documents or materials intact. Any missing or damaged items will not be accepted for return.

The return shipping fee will be borne by the consumer. Once the product is confirmed to be intact and without shortage or damage, a refund will be issued to the customer's designated bank account within two weeks (a NT$30 remittance fee will be deducted).

Return and Exchange Process

  1. Contact us

  2. Confirm the product is eligible for exchange

  3. Pack the complete product and invoice in the original box

  4. Return it to "Nangang Store (No. 561, Chongyang Road, Nangang District, Taipei City)"

Refund Instructions

  • Credit Card: Once the return is confirmed, the amount will be refunded directly to the original credit card account used for payment.

  • Cash on Delivery: Once the return is confirmed, the refund will be transferred to the bank account you provided.

Return and Exchange Q&A

Q: I bought the wrong item! Can I return or exchange it?

A: Perishable food items are subject to the "Reasonable Exceptions to the Right to Withdraw from Communication Transactions" guidelines, Article 2, Paragraph 1 (goods that are perishable, have a short shelf life, or will expire upon contract termination). As such, they are exempt from the seven-day right of withdrawal under the Consumer Protection Act. Therefore, we do not accept returns for such items. Please confirm that the product is what you need before placing an order and agree to this clause when ordering. Returns are only accepted for defective products or damages caused during shipping. Once opened, consumed, stored improperly, or if the product has deteriorated due to these reasons, we cannot process your return or exchange request.

Q: How do I apply for a return?

A: Returns and exchanges can be applied for under the following conditions:

  1. Our company made an error in the processing, leading to the delivery of incorrect products.

  2. Missing accessories or gifts within a single product package.

  3. The product has obvious defects or damage.

Q: What should I do if the product I received is defective or damaged?

A: If you find any damage or defects upon receiving the product, possibly caused by collisions or pressure during the delivery process, please take photos as evidence within 24 hours of receiving the product and contact us immediately. We will arrange for the delivery company to retrieve the product and assist you with the return or exchange process. Please take clear photos of the damaged or problematic areas (at least 2-3 photos).

The following situations are not eligible for returns or exchanges:

  1. The product has been signed for more than seven days.

  2. Damage caused by human factors, such as deformation, improper storage, or expiration.

  3. Malicious or bulk returns.

  4. If a return is requested for personal reasons and the same product is ordered again, subsequent return requests will not be accepted.